Browsing by Author "İnan, Hilal"

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Assessing the self-service technology usage of Y-Generation in airline services

Güreş, Nuriye; İnan, Hilal; Arslan, Seda (Elsevier, 2018)

Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by considering Y-Generation ...
Attitudes of Passengers Towards Green Airlines

Çabuk, Serap; Güreş, Nuriye; İnan, Hilal; Arslan, Seda (Journal of Yasar University, 2019)

In recent years, it has been seen that airlines have given importance to environmentalist applications during their service process. Finding out the passenger attitudes toward these activities is important for airlines in ...
The Factors Affecting the Passengers’ Avoidance to Use the Mobile Applications of Airlines

Avcılar, Mutlu Yüksel; Günebakan, Nuriye; İnan, Hilal; Arslan, Seda (Springer, 2022)

Nowadays, rapid development in information technologies has been experienced in the aviation industry as in other industries. This development has affected both passengers and airlines in different aspects. The use of ...