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A clustering-based approach for the evaluation of candidate emerging technologies
(Springer, 2020)
The aim of this study is to propose a clustering-based approach based on patent information for the evaluation of candidate emerging technologies. The proposed approach uses patent analysis and clustering approaches in ...
Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in health care
(Emerald Group Publishing Ltd., 2021)
Purpose This study aims to propose a service quality evaluation model for health care services. Design/methodology/approach In this study, a service quality evaluation model is proposed based on the service quality measurement ...