Evaluation of Airlines Performance Using an Integrated Critic and Codas Methodology: The Case of Star Alliance Member Airlines
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KünyeKasim, K., Mahmut, B. (2020) . Evaluation of Airlines Performance Using an Integrated Critic and Codas Methodology: The Case of Star Alliance Member Airlines. Studies in Business and Economics, 15 (1), pp. 83-99. https://doi.org/10.2478/sbe-2020-0008
In the airline industry where intense competition has taken place, performance evaluation is vital for airlines to achieve their goals and to gain a competitive advantage. This study aims to evaluate the performance of airlines based on the role of performance evaluation in the airline industry. For this purpose, twelve FSCs (Full-Service Carriers) were evaluated based on financial and airline-specific performance indicators for the 2015-2017 period. While the sample consisted of Star Alliance member airlines, an integrated CRITIC and CODAS methodology was proposed in the study. In addition, a sensitivity analysis was performed after the application to examine the accuracy and the stability of the results. The results of the study reveal that financial indicators have a higher impact on performance compared to operational indicators. Moreover, Singapore Airline (SIA) is the best airline regardless of T change.