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The Factors Affecting the Passengers’ Avoidance to Use the Mobile Applications of Airlines
(Springer, 2022)
Nowadays, rapid development in information technologies has been experienced in the aviation industry as in other industries. This development has affected both passengers and airlines in different aspects. The use of ...
Assessing the self-service technology usage of Y-Generation in airline services
(Elsevier, 2018)
Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by considering Y-Generation ...