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Exploring service quality of low-cost airlines in Europe: An integrated MCDM approach
(Sciendo, 2019)
This study aims to evaluate service quality performance of major LCCs (Low Cost Carriers) in Europe by the MCDM (Multi-Criteria Decision Making) methodology. In addition it focuses on managerial business models and includes ...
Assessing the self-service technology usage of Y-Generation in airline services
(Elsevier, 2018)
Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by considering Y-Generation ...