İSTE Yazarı "Arslan, Seda" Araştırma Çıktıları | Web of Science İçin Listeleme
-
Assessing the self-service technology usage of Y-Generation in airline services
Güreş, Nuriye; İnan, Hilal; Arslan, Seda (Elsevier, 2018)Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by considering Y-Generation ...