Konu "E-Service Quality" için Araştırma Çıktıları | Web of Science İndeksli Yayınlar Koleksiyonu listeleme
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Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in health care
(Emerald Group Publishing Ltd., 2021)Purpose This study aims to propose a service quality evaluation model for health care services. Design/methodology/approach In this study, a service quality evaluation model is proposed based on the service quality measurement ...