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Sustainability and Financial Performance: Examining the Airline Industry
(Springer, 2022)
The air transport industry has numerous social, cultural and economic benefits. The sector plays a major role in the economic and social development of countries, cities and regions. The air transport industry enables ...
Assessing the self-service technology usage of Y-Generation in airline services
(Elsevier, 2018)
Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by considering Y-Generation ...